For 20 years, Bilendi has been designing and operating loyalty programs in BtoC and BtoB. SMEs as Large Enterprises (mid-market companies as CAC40) trust Bilendi to manage their programs in France and internationally, they are designed for a few hundred as for several million customers.
The Bilendi teams put at your disposal their expertise to assist you in the 3 key phases of your program :
Since its creation in 1999, Bilendi has invested several million Euros to develop its own technology platform: the Bilendi Membership System. It consists of 3 modules families: Loyalty, Marketing Automation and CRM. The BMS serves as a technological base for the deployment of all programs operated by Bilendi.
Bilendi teams support you at every key step in the deployment of your loyalty and customer engagement program. Multiple skills at your service: network administrator, account manager, consultants, data privacy officer, data scientists, developers, digital marketers, MOA, sourcers, UX designers, web and mobile designers ...
Bilendi starts supporting your teams by materializing your model of generosity, your ideas and your marketing vision. Our teams of operational consultants, MOA and digitals marketers organize, coordinate and synthesize the various implementation workshops.
Our MOA teams provide the link with our technical teams: developpers, UX designers and web or mobile designers, ... to configure and adapt the technological modules necessary for your customized solution. Our platform Bilendi Membership System is based on 3 large families of modules: Loyalty, Marketing Automation and CRM. Our modular and agile approach, allows us to offer you a custom digital device that does not require development from scratch, thus facilitating the time to market.
Our designers assist you in the realization of the media and communication tools created for the occasion, whether for clients or internally. Beyond the communication event, the launch of your program is the starting point of your new customer relationship. Once the start of production is assured, our trainers and digital marketers intervene with your field teams, sales, marketing, after-sales service, customer service, etc ... who will be ambassadors of your new program to your customers and prospects.
A program enriches your marketing plan and your commercial actions. On a daily basis, your teams benefit from the expertise of our digital marketers and our consultants: analysis of your data, use of tools, benchmark with our other programs, loyalty experience, etc ... They reinforce your resources and make you benefit from their knowledge -to do animation. Finally, their position and the daily exchanges with your different teams allow them to propose solutions for optimization and evolution based on the feedback and results.
Discover the presentation of the Verypop program of Banque Populaire Rives de Paris, intended for its corporate clients. This video was produced at the launch of the program to engage customers to register by explaining how to earn "Pop" points and highlighting the three different ways to spend them. The earn rules are those in effect at the time of the launch.
More than 200 companies operating in various business sectors have already trusted us in the design and management of their loyalty or CRM programs.
